Terms & Conditions
The agreement covering the website, your order and the policies it points to.
At a glance
A short summary of the points customers ask about most. The full policy below is what applies.
- Pay by UPI, card, net banking or Cash on Delivery.
- Orders can be cancelled free of charge before dispatch.
- Damaged, defective or wrong pieces can be returned within 7 days of delivery.
- Governed by the laws of India, with courts at Krishna District.
These terms apply when you use fahus.in or buy from us. By placing an order, you agree to them.
About us
Fahus Enterprisess, a sole proprietorship, owns and runs fahus.in. When these terms say Fahus, we or us, they mean Fahus Enterprisess. You means anyone who uses the site or places an order.
- Legal name: Fahus Enterprisess
- Proprietor: Shaik Husna
- GSTIN: 37BOXPH3164Q1ZY
- Registered address: 1/75-3-11, Jagapathi Theatre Road, Revenue Ward No. 11, Pedana – 521366, Krishna District, Andhra Pradesh, India
- Website: fahus.in
- Customer support: support@fahus.in, WhatsApp and phone +91 95506 27601
- Business email: fahusenterprisess@gmail.com
Using this website
You must be 18 or older to place an order. If you are under 18, ask a parent or guardian to order for you.
Give accurate details when you order or create an account. Keep your password private, as you are responsible for activity on your account.
Do not misuse the site. This includes trying to break its security, copying its content, or placing fake or fraudulent orders. We may suspend accounts or refuse orders where we find misuse.
Products and pictures
We sell gold-plated imitation jewellery. It is not made of real gold or silver, and its stones are not precious gems.
We try to show every piece accurately. Colours may look slightly different on your screen, and sizes and weights are approximate. Our Disclaimer explains this in detail.
Our jewellery does not come with a warranty. Plating wears with time and use, and normal wear is not a defect.
Prices and payment
All prices are in Indian Rupees (₹). Checkout shows the total amount, including shipping and applicable taxes, before you pay.
Prices and offers can change without notice. The price shown when you place your order is the price you pay.
We accept UPI, debit and credit cards, net banking and wallets through our payment partner Razorpay (razorpay.com). You can also pay by Cash on Delivery. We do not charge a COD fee.
Razorpay handles your payment details on its secure platform. We do not see or store your card number, CVV or UPI PIN.
If a payment goes wrong, such as a double charge or money debited without an order, contact us with the payment reference. We will check with Razorpay and refund any amount you should not have paid. You can also raise a dispute with your bank or card issuer.
Orders and cancellation
We confirm your order by email or WhatsApp after you place it.
We may cancel an order if an item is out of stock, your pin code is not serviceable, we listed a clearly wrong price, or we suspect fraud. If you have paid, we refund the full amount to your original payment method.
You can cancel free of charge before we dispatch your order. Message us on WhatsApp or email us with your order number. Once we dispatch an order, we cannot cancel it.
Shipping and delivery
We ship within India only. We dispatch orders within 1–2 business days. We estimate delivery within 3–7 business days after dispatch.
Shipping is free on orders of ₹999 and above, and costs ₹79 below that. Our Shipping & Delivery Policy has the details.
Returns and refunds
You can request an exchange or refund within 7 days of delivery if an item arrives damaged, defective or wrong. Damage claims need a continuous unboxing video. For hygiene reasons, we cannot take back earrings or nose pins unless they arrive damaged or wrong.
Our Returns, Refund & Exchange Policy sets out the full conditions and refund timelines.
Reviews and content
When you post a review or photo on our site, you allow us to show it on fahus.in and our social media pages. Keep it honest and respectful. We may remove content that is abusive, misleading or unrelated to the product.
We show genuine customer reviews. We do not write reviews ourselves or pose as customers.
Intellectual property
The Fahus name, logo, photos, videos and text on this site belong to Fahus Enterprisess, or we use them with permission. Do not copy or reuse them without our written permission.
Our liability
To the extent the law allows, our total liability for any order will not exceed the amount you paid for that order. We are not responsible for delays or losses caused by events outside our control, such as natural disasters, strikes or courier disruptions.
Nothing in these terms limits your rights under the Consumer Protection Act, 2019.
Other services
Our site links to services run by others, such as Razorpay, WhatsApp, Instagram and YouTube. Their own terms and privacy policies apply when you use them.
Governing law
Indian law governs these terms, and the courts at Krishna District, Andhra Pradesh, have jurisdiction over any dispute.
Please contact us first so we can try to resolve the issue. You can still approach a consumer commission as the Consumer Protection Act, 2019 allows.
Grievance officer
Under the Consumer Protection (E-Commerce) Rules, 2020, our grievance officer is Shaik Husna, Proprietor.
- Name: Shaik Husna
- Designation: Proprietor and Grievance Officer
- Email: support@fahus.in
- WhatsApp and phone: +91 95506 27601
- Address: 1/75-3-11, Jagapathi Theatre Road, Revenue Ward No. 11, Pedana – 521366, Krishna District, Andhra Pradesh, India
We acknowledge every complaint within 48 hours and resolve it within one month of receiving it.
Changes to these terms
We may update these terms. The version on this page applies to orders placed after the update.