FAQs

You can pay online through Razorpay using UPI, debit or credit cards, net banking or wallets. You can also choose Cash on Delivery at checkout.

Razorpay processes every online payment, so we never see or store your card number, CVV or UPI PIN.

Yes. COD is available on all serviceable pin codes, and we do not charge a COD fee. Please keep the exact amount ready when the courier arrives.

This can happen when a payment gets stuck between your bank and the payment gateway. Message us on WhatsApp with the mobile number you used and a screenshot or reference number of the payment.

We will check with Razorpay and either confirm your order or make sure you get the money back.

Yes. You can cancel free of charge before we dispatch your order. Message us on WhatsApp or email support@fahus.in with your order number.

Once we dispatch an order, we cannot cancel it. For prepaid orders you cancel in time, we refund the full amount to your original payment method within 5–7 business days.

We dispatch orders within 1–2 business days. After dispatch, delivery takes 3–7 business days depending on your location.

These are estimates. Remote areas, festival rush and bad weather can add a few days.

Shipping is free on orders of ₹999 and above. Orders below ₹999 have a ₹79 shipping charge.

We send you a tracking link on WhatsApp or by email when your order ships. If you have not received it, message us with your order number.

No. We deliver only to addresses within India.

Yes, if it arrives damaged, defective or different from what you ordered. Contact us within 7 days of delivery.

The item must be unused and come back with its tags and original packaging. We do not accept returns for change of mind. Our Returns, Refund & Exchange Policy has the full details.

The video shows the condition of the parcel and the jewellery at the moment you open it. We need a continuous unboxing video to accept any damage claim.

Start recording before you open the parcel, show the shipping label, and keep recording in one take until the jewellery is fully out.

For hygiene reasons, we cannot take back earrings or nose pins unless they arrive damaged or you receive the wrong item.

We approve your refund after the returned item passes our quality check. We then send it to your original payment method within 5–7 business days.

For Cash on Delivery orders, we refund by UPI or bank transfer.

No. Fahus sells gold-plated imitation jewellery with a one-gram-gold look. Our pieces are not made of real gold or silver.

The AD, CZ, kemp and kundan stones are imitation stones too. None of them are real diamonds or precious gems.

That depends on how often you wear a piece and how you care for it. Water, sweat, perfume and lotions make plating fade faster.

Put your jewellery on last, take it off first, wipe it with a soft dry cloth and store it in its pouch or box. Our jewellery care guide has more tips.

Measure the inside diameter of a bangle that fits you well, then match it to our chart. For example, size 2.4 is 2¼ inches (about 57 mm) across, and size 2.6 is 2⅜ inches (about 60 mm).

Our Bangle Size Guide lists every size from 2.2 to 2.12 and shows how to measure with a thread.

Yes. Choose the Google option on the sign-in page to use your Google account. We receive your name, email address and profile photo, and we never see your Google password.

WhatsApp or call us on +91 95506 27601, or email support@fahus.in. You can also find us on Instagram, YouTube and Threads at @fahusofficial.

Yes. We take orders from boutiques, resellers and families buying for weddings. Message us on WhatsApp with the designs and quantities you need, and we will share prices and delivery timelines.

Contact our grievance officer, Shaik Husna, at support@fahus.in or +91 95506 27601. We acknowledge complaints within 48 hours and resolve them within one month.