Shipping & Delivery Policy
Processing and delivery timelines, shipping charges, tracking and failed delivery.
At a glance
A short summary of the points customers ask about most. The full policy below is what applies.
- Orders are normally processed within 1 to 2 business days.
- Estimated delivery is generally 3 to 7 business days after dispatch.
- Free shipping across India on orders of ₹999 and above.
- Cash on Delivery on serviceable pin codes, with no COD fee.
We deliver Fahus jewellery to addresses across India. This page explains when your order ships, what delivery costs and how to track your parcel.
Where we deliver
We ship within India only. We cannot deliver to addresses outside India.
Delivery depends on whether our courier partners serve your pin code. If they do not, we will contact you before dispatch and refund the full amount if you have already paid online.
Processing time
We pack and dispatch orders within 1–2 business days of the order date.
During sales and festival seasons, dispatch can take a little longer.
Delivery time
After dispatch, delivery takes 3–7 business days. This is an estimate, and we cannot promise a fixed delivery date.
Remote locations, heavy rain, strikes, festival rush and courier delays can add a few days.
Shipping charges
Shipping is free on orders of ₹999 and above. Orders below ₹999 carry a shipping charge of ₹79.
Checkout shows the shipping charge before you pay.
Cash on Delivery
You can choose Cash on Delivery (COD) on all serviceable pin codes. We do not charge a COD fee.
Please keep the exact amount ready when the courier arrives.
Tracking your order
When your order ships, we send you a tracking link on WhatsApp or by email. Use it to follow your parcel to your door.
If you have an account, you can also check your order status under My Account.
Delivery address
Enter your full address, pin code and an active mobile number at checkout. The courier may call this number to find you.
To change your address, message us on WhatsApp before we dispatch your order. After dispatch, we may not be able to change it.
If the courier cannot deliver your parcel and returns it to us, we will contact you about the next step.
Damaged parcels
If the parcel looks damaged or tampered with, take clear photos of it before you open it.
Record a continuous unboxing video from the sealed parcel to the jewellery inside. We need this video to accept a damage claim. Our Returns, Refund & Exchange Policy explains the full steps.
Need help?
Message us on WhatsApp at +91 95506 27601 or email support@fahus.in. You can also call the same number. Share your order number so we can help you faster.